Refund Policy

Last updated: January 15, 2025

1. General Information

At XorByte, we prioritize customer satisfaction and strive to ensure that all transactions are handled in a fair, transparent, and consistent manner. This Refund Policy outlines the conditions under which refunds may be requested for purchased digital products.

2. User Responsibilities

To properly use the purchased digital product, the user is responsible for meeting the following requirements:

Any in-game bans or restrictions imposed by third-party platforms are solely the user's responsibility.
Installation and usage instructions must be followed accurately and completely.
The user’s hardware and software environment must meet the minimum system requirements specified for the product.
Sharing, reselling, or otherwise distributing the product to third parties, or violating license terms, voids the right to a refund.

3. Eligible Refund Situations

Refund requests may be considered under the following conditions:

Software Malfunction or Installation Failure: If the software fails to function or cannot be installed despite following the provided instructions.
Unresolved Issues After Support Evaluation: If our support team has exhausted all reasonable troubleshooting steps and the issue remains unresolved.
General Technical Failure: If a widespread technical issue affects all users and renders the software unusable for an extended period.

4. Non-Refundable Situations

Refund requests will not be accepted under the following circumstances:

In-Game Bans: Refunds are not provided for bans or penalties imposed by games or third-party platforms.
Maintenance or Update Periods: Temporary service interruptions due to maintenance, updates, or testing do not constitute grounds for a refund.
User-Caused Issues: Problems resulting from incorrect installation, failure to follow provided instructions, or user error are not eligible for refunds.
Requests Made Before Support Completion: Refund requests submitted before the support team has completed the troubleshooting process will be considered invalid.

5. Refund Process Steps

Refund requests are evaluated and processed according to the following steps:

Request Submission: The user submits a refund request through our official support channels.
Information Collection: Proof of purchase, detailed error descriptions, and supporting materials such as screenshots may be requested.
Review and Testing: Our support team conducts necessary checks and troubleshooting procedures.
Refund Approval: If the issue cannot be resolved and the software is confirmed to be non-functional, the refund process will be initiated.
Refund Timeframe: The time required to complete a refund may vary depending on the payment method used.

6. Contact

For refund-related questions or requests, please contact our support team via Discord or Telegram.

7. Additional Information

Support and Requests

Refund requests are accepted exclusively through our official support channels. Users may contact our support team via Discord or Telegram. All requests are reviewed within 48 hours, and the outcome is communicated to the user.

Policy Updates

XorByte reserves the right to update or modify this Refund Policy at any time. Any changes become effective upon publication, and the most recent version will always be available on our official website.